{"id":24,"date":"2026-05-12T13:35:10","date_gmt":"2026-05-12T13:35:10","guid":{"rendered":"http:\/\/bright-moon.test\/?page_id=24"},"modified":"2026-05-20T20:28:19","modified_gmt":"2026-05-20T20:28:19","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/moonbrightresources.com\/ar\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n  <div id=\"page-header-1932012374\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Refund Policy          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" aria-label=\"Breadcrumb\">\u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n\n\t<section class=\"section\" id=\"section_183021103\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1019082446\">\n\n\n\t<div id=\"col-331702730\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><span class=\"\">Refund Policy \u2013 Moon Bright Resources<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Last Updated:<\/span><\/strong><span class=\"\"> [Current Date]<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">1. No Returns Due to Product Nature<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Due to safety, quality, and regulatory requirements, <\/span><strong><span class=\"\">we do not accept returns<\/span><\/strong><span class=\"\"> of any chemical products after delivery. This includes:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Opened or unopened containers<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Products that have been stored, handled, or transported by the customer<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Products that have passed the inspection period<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3><span class=\"\">2. Refunds Only for Verified Non-Conformity<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">A refund may be issued <\/span><strong><span class=\"\">only if<\/span><\/strong><span class=\"\">:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The product does not match the specifications stated on the Certificate of Analysis (COA)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The product is damaged or contaminated <\/span><strong><span class=\"\">prior to delivery<\/span><\/strong><span class=\"\"> (visible at time of receipt)<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Refund conditions:<\/span><\/strong><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Claim must be submitted within <\/span><strong><span class=\"\">7 days<\/span><\/strong><span class=\"\"> of delivery<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Supporting evidence required (photos, video, or third-party lab analysis)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Product must be unused and in original sealed packaging (if contamination\/damage claim)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We may request return of a sample for testing at our expense<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If we verify the non-conformity, we will offer, at our sole discretion:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Full or partial refund<\/span><\/strong><span class=\"\"> of the product price (excluding shipping)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Replacement product<\/span><\/strong><span class=\"\"> (subject to availability)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Credit note<\/span><\/strong><span class=\"\"> for future purchases<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3><span class=\"\">3. No Refunds For<\/span><\/h3>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Incorrect product selection<\/span><\/strong><span class=\"\"> by customer<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Change of mind<\/span><\/strong><span class=\"\"> or commercial resale difficulties<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Quality degradation<\/span><\/strong><span class=\"\"> caused by improper storage, handling, or exposure after delivery<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Shipping delays<\/span><\/strong><span class=\"\"> or carrier-related damage (must claim directly with carrier)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Regulatory or import issues<\/span><\/strong><span class=\"\"> (customer assumes import compliance responsibility)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Price fluctuations<\/span><\/strong><span class=\"\"> after order confirmation<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3><span class=\"\">4. Sample Orders<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Refunds on sample quantities (under 1 kg or 1 L) are generally <\/span><strong><span class=\"\">not offered<\/span><\/strong><span class=\"\"> due to the cost of testing exceeding the sample value. We encourage customers to test samples before placing bulk orders.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">5. Dispute Resolution<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If a quality dispute arises, both parties may agree to send a retained sample to an independent, accredited laboratory for testing. Lab costs shall be borne by the party found to be incorrect.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">6. How to Request a Refund<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">To request a refund, contact us within <\/span><strong><span class=\"\">7 days of delivery<\/span><\/strong><span class=\"\">:<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">\ud83d\udce7 <\/span><span class=\"\">info@moonbrightresources.com<\/span><br \/><span class=\"\">\ud83d\udcde +60 10 298 7382<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Please include:<\/span><\/strong><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Order number<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Product name and batch number (from COA or label)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Description of the issue<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Supporting evidence (photos, videos, lab report if available)<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We will respond within <\/span><strong><span class=\"\">5 business days<\/span><\/strong><span class=\"\">.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">7. Processing Time<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Approved refunds will be processed within <\/span><strong><span class=\"\">14 business days<\/span><\/strong><span class=\"\"> and issued via the original payment method. Shipping and handling fees are non-refundable.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">8. Limitation<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">In no event shall our refund liability exceed the invoice value of the non-conforming product. We are not liable for indirect damages (production downtime, lost profits, etc.)<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_183021103 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moonbrightresources.com\/ar\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moonbrightresources.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moonbrightresources.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moonbrightresources.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moonbrightresources.com\/ar\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":2,"href":"https:\/\/moonbrightresources.com\/ar\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":247,"href":"https:\/\/moonbrightresources.com\/ar\/wp-json\/wp\/v2\/pages\/24\/revisions\/247"}],"wp:attachment":[{"href":"https:\/\/moonbrightresources.com\/ar\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}